What are the delivery charges for Retail Orders from the Online Shop?
For all main city centres in South Africa the delivery fee is only R85.
For the rest of South Africa and outlying area the delivery fee is R145.
What are the delivery charges for Wholesale Orders from the Online Shop?
There are various delivery options on checkout:
- Collection / Local Delivery Favour R0
- Cape Town and surrounding area R45
- Main City Centres in South Africa R85
- All other areas in South Africa R145
The initial invoice will be based on user selection, but the final invoice value will be the real cost to ship the package.
How long will delivery take?
We carry stock of most items, and aim to send out orders on the same day or no later than the next day.
Delivery to Cape Town and surrounding areas are generally next day.
Delivery to other locations will generally take 2 to 3 business days.
Outlying areas can take up to 5 business days.
How secure is shopping in the Online Shop? Is my data protected?
The site is protected by SSL (the HTTPS you see in front of the web address) and is hosted on a secure server that is backed up daily.
You banking and card details are safe as no payment is accepted online for wholesale orders - only EFT.
What exactly happens after ordering online?
Your order is received by Something Natural - you receive a copy of the order email.
We then pack your order for shipment via courier.
The courier collects daily by 2pm and delivers the product to the address you provided
Do I receive an invoice for my order?
Yes, Something Natural CC is VAT registered (VAT No 4770182998) and the system will issue a Tax Invoice from Xero that is emailed to you.
How long has Something Natural been supplying health products?
Something Natural CC (Reg No 1999/33948/23) that has been supplying the public with health products for the last 24 years and has also been supplying health shops as a distributor at wholesale prices. This business to business (B2B) online store is a new aspect of the business and has only been operational since 2022.
What is your Returns and Refund Policy?
All products are sold with a 7 day satisfaction guarantee, allowing you to return the product within the 7 day period if for any reason you might not happy with the product.
The full details can be found on our Terms and Conditions page: click here